In the context of distance selling (without the simultaneous physical presence of the parties), the Customer has, according to Article L 121-20 of the French Consumer Code, a period of fourteen clear days to exercise his right of withdrawal without having to pay penalties, with the exception of the cost of returning the products concerned. This period runs from the day of receipt of the goods by the Customer.
The return request can be made by contacting STUDIO BOHEME PARIS customer service, via the contact form, or by e-mail (firstname.lastname@example.org), which will inform the Customer of the procedures to follow.
STUDIO BOHEME PARIS suggests that the Customer return their products by registered mail or with additional insurance, guaranteeing them, where applicable, compensation for the products up to their actual market value in the event of spoliation or loss of that commodity. In all cases, the return is made at the Customer's risk. It will be the customer's responsibility to retain any proof of return. Return costs are the responsibility of the customer.
All products on the site can be returned, except those marked to the contrary. Returned products must be intact, in perfect condition for resale, in their original packaging. They must not have been worn or used, nor have suffered any damage, however minimal, and in a state of perfect cleanliness. Any product that is damaged, incomplete, or whose original packaging is damaged, will not be refunded or exchanged.
This right of withdrawal is exercised without penalty, with the exception of transport costs which remain the responsibility of the Customer. In the event of the exercise of the right of withdrawal, the Customer may request reimbursement of the sums paid. The refund does not include postage or return costs. In the event of a refund request, STUDIO BOHEME PARIS will make every effort to reimburse the Customer within 30 days. The customer can also receive a credit for the sums paid to be used on a future order. The credit note is valid for 6 months and available online in the customer's account. It can be combined with other promotions and sales. The credit note includes the initial shipping costs for the return of clothing and accessories for Metropolitan France.