Answers to your questions
FAQs
What is the maximum time limit I have to return an item?
You have 14 days after receipt of your order to return your items to us for a refund if they are not suitable.
How do I return from mainland France and Corsica?
Have you changed your mind ? No problem !
To return an item from your order, follow the different steps below:
- Sign into your account.
- Find the returns form in the “My Orders” tab.
In the order history, click on the order number in question, preceded by a #. Then click on the black bar “make a return” then follow the different steps. - Download the prepaid return label and print it.
- Insert the delivery note received into your order.
- Stick the prepaid label on your package.
- Drop off your package at the post office or at a Colissimo point.
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