• Free delivery in France and Belgium from 100€ of purchases

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  • Free delivery in France from 100€ of purchases

  • Payment in 3 installments without fees

  • Estimated delivery on March 01

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OUR RECOMMENDATIONS

Dress Playa Terry

Dress Playa Terry

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Frequently Asked Questions

  • Exchanges & returns

  • Exchanges & returns

  • Order

  • Delivery

  • Payment

  • After sales service

  • Values ​​& commitments

  • Our products

Exchanges & returns

1. What is the maximum time limit I have to return an item?

You have 14 days after receipt of your order to return your items to us for a refund if they are not suitable.

2. How do I return from mainland France and Corsica?

Have you changed your mind ? No problem !
To return an item from your order, follow the different steps below:

  1. Sign into your account.
  2. Find the returns form in the “My Orders” tab.
    In the order history, click on the order number in question, preceded by a #. Then click on the black bar “make a return” then follow the different steps.
  3. Download the prepaid return label and print it.
  4. Insert the delivery note received into your order.
  5. Stick the prepaid label on your package.
  6. Drop off your package at the post office or at a Colissimo point.

If you cannot log in to your account, here is the return form link: https://app.fastoche.co/app?shop=studio-boheme-paris&view=home

You will only need your order number and your postal code.

Return and refund information:

- We advise you to keep proof of sending your package.

- The refund will be made upon receipt of your return.

- To benefit from a refund, the clothes must be in their original condition: neither washed, nor worn, nor stained.

- The labels (fabric and cardboard) must not have been removed.

We reserve the right to refuse your return and cancel its refund if the return conditions are not respected.

Return costs are the responsibility of the customer. They will be deducted from your refund. For all orders from France, the form allows you to generate a Colissimo label for an amount of 6 euros which will be deducted from the reimbursement.

3. How do I return from abroad?

The returns form does not allow you to generate a prepaid label from abroad to France. However, you can return your package to us at the following address:

ACOLYT – RETURNS STUDIO BOHEME Service, 22 rue Antoine de Saint-Exupéry, Multi I, Parc d’Activité des Lacs, 32290 BLANQUEFORT, FRANCE

Don't forget to include the delivery note you received in your package. If you have lost it, please insert a sheet on which you have written your first and last name, as well as your order number. Finally, we advise you to send your letter by registered mail with signature, in order to ensure its tracking and proper delivery.

4. What should I do if I have not received a confirmation email after making my return?

Don't worry, it's completely normal! We do not send a return confirmation email. However, you will be notified by email of the reimbursement of your items. Don't hesitate to check your spam, the email may be included there.

5. I can't find the prepaid return label in my package, why?

In an ecological approach, we do not want to print paper that would eventually not be used. The prepaid return label can be downloaded into your account, in the order history section. You will then need to print it. If necessary, here is the link to the return form: https://app.fastoche.co/app?shop=studio-boheme-paris&view=home

You will only need your order number and your postal code.

6. Are return costs free?

Unfortunately, we cannot offer you return shipping costs. They are therefore your responsibility.

For all orders from France: the form allows you to generate a Colissimo label for an amount of 6 euros which will be deducted from the reimbursement.

Here is the return form link: https://app.fastoche.co/app?shop=studio-boheme-paris&view=home

You will only need your order number and your postal code.

We reserve the right to refuse your return and cancel its refund if the return conditions are not respected. Return costs are the responsibility of the customer. They will be deducted from your refund.

For all orders from abroad: the returns form does not allow you to generate a prepaid label from abroad to France.

However, you can return your package to the following address: ACOLYT – Service RETOURS STUDIO BOHEME, 22 rue Antoine de Saint-Exupéry,
Multi I, Parc d’Activité des Lac, 32290 BLANQUEFORT, FRANCE

Don't forget to include the delivery note you received in your package. If you have lost it, please insert a sheet on which you have written your first and last name, as well as your order number. Finally, we advise you to send your letter by registered mail with signature, in order to ensure its tracking and proper delivery.

7. What are the repayment terms and deadlines?

Upon receipt of your return, our team checks whether the clothing complies. Once your return has been validated by us, you will be reimbursed via the payment method used when placing your order. You will automatically receive a refund notification by email. The refund process is usually done within three working days of receipt of your package. If, however, you do not receive a refund, do not hesitate to send us an email to contact@studioboheme-paris.com

8. Is it possible to exchange an item?

Our current system does not allow for exchanges. You will need to return your product and then place a new order in order to obtain a new size, another model or another color.

Order

1. What should I do if I have not received an order or shipping confirmation email?

You have just placed an order on our site, but you have not received any confirmation by email, several options are possible:

- if you have not been debited from your bank account, this means that your order has not been validated, we invite you to start the operation again.

- if your credit card payment was successful, a confirmation email is automatically sent after validation of payment for your order. If you have not received anything, this could be due to several reasons: your confirmation email may have gone into your spam folder, the email address you provided to us may have been misspelled or there may be a technical problem. beyond our control has occurred.

- if you have been debited from your account, but you have not received a confirmation email, please contact us by email at contact@studioboheme-paris.com . We will help you with pleasure.

2. Is it possible to modify or cancel my order?

Unfortunately, we cannot guarantee order modification or cancellation. Indeed, in order to offer shipping as quickly as possible, we prepare and send your packages as quickly as possible! Once it is in preparation, we have very little time to modify your order. In order to do our best, contact us at the following address contact@studioboheme-paris.com , indicating the desired modifications and adding the mention “Urgent” in your email subject. We will do everything we can to accommodate your request, but we cannot guarantee it!

3. There was an error in my package (wrong item received, missing item), what should I do?

Sometimes errors happen... If this is the case (wrong item received, missing item), please contact us on contact@studioboheme-paris.com adding photo and description of the problem encountered with your order so that we can resolve this inconvenience as quickly as possible.

4. When will my favorite piece be back in stock?

Studio Bohème Paris operates with reduced stocks and very rarely restocks, it is unlikely that a piece will come back in stock. If you like an item, don't wait too long to order it.

5. Can I benefit from a tax refund on my order shipped abroad?

No, we do not provide tax refunds on orders shipped internationally.

6. I would like to offer an order, do you offer gift bags?

You can find our gift bags by clicking on the link below: https://studioboheme-paris.com/products/pochette-cadeau

Furthermore, all items are carefully wrapped in tissue paper.

7. Do you have a current discount code?

By subscribing to our newsletter, you can benefit from 10% off your first order. Go to the bottom of the home page of our site, in “receive our invitations” by specifying your email address, we will send you the reduction code by email. Don't forget to check your spam.

Delivery

1. Is delivery free?

We are pleased to offer you delivery costs from 100 € of purchases in Metropolitan France and Belgium, by Mondial Relay.

2. How do I track the delivery of my order?

You can track your order using the tracking number provided in your shipping confirmation email.

3. My delivery tracking number does not work, what should I do?

If your delivery tracking number does not work, we invite you to contact us directly by email at contact@studioboheme-paris.com indicating your order and tracking numbers. This will allow us to verify and correct if necessary.

4. My order status remains “delivery”, is this normal?

If your status remains “in progress” longer than the average given within our deadlines, we invite you to send us an email to contact@studioboheme-paris.com . Take into account that your package may have this status even if it has already been delivered and that this will therefore not have an impact on your possible return requests. This status can also be explained by a delivery delay. We advise you to wait a few days, regularly checking the progress of the shipment using the order tracking number. If after a week the status has still not been updated, please contact us so we can file a claim with the carrier.

5. Do you deliver anywhere in the world?

Yes. We deliver all over the world.

6. What are the delivery times and costs in Metropolitan France?

To guarantee shipment as quickly as possible, we prepare and send your packages within two working days! We invite you to anticipate busy periods which may extend our preparation times by up to 72 hours. Follow all the delivery steps of your package using the tracking number indicated in your customer account and in your shipping confirmation email. Delivery times are on average 3 to 5 working days in mainland France from dispatch from the warehouse compared to an average of 6-10 days abroad. These deadlines are for
indicative and are not guaranteed by our carriers.

Shipping costs are as follows:

For orders of less than €100 to mainland France

- Standard - home delivery without signature - 2 to 3 working days: Colissimo Without signature: €6.9

- Standard - home delivery with signature - 2 to 3 working days: Colissimo With signature: €8

- Standard - point delivery. Mondial Relay collection (choice after payment) - 4 to 6 working days: Mondial Relay: €4.90

- Express - home delivery - 24 hours (order placed before 11:00 a.m.): Chronopost: €10

For orders over €100 in Metropolitan France

- Standard - home delivery without signature - 2 to 3 working days: Colissimo Without signature: €4

- Standard - home delivery. with signature - 2 to 3 working days: Colissimo With signature: €5

- Standard - delivery to Mondial Relay collection point (choice after payment) - 4 to 6 working days: Mondial Relay: free

- Express - home delivery - 24 hours (order placed before 11:00 a.m.): Chronopost: €10

7. Do I have to pay customs fees?

Our prices indicated are exclusive of customs taxes. For France and member countries of the European Union, there are no customs fees. For countries not members of the European Union, customs fees are to be expected and are the responsibility of the customer. There is no precise information allowing you to estimate the customs fees that will be your responsibility. It is possible that your package may be temporarily held in customs for customs clearance. This may extend the delivery time.

8. What are the delivery times and costs in Europe and internationally?

>Delivery to Europe (excluding Belgium,
Luxembourg, Spain, Germany, UK & Switzerland)

EU Standard - home delivery with signature : €9.9

>Delivery to Belgium and Luxembourg

- EU Standard - home delivery with signature : €9.9

- Standard - delivery to Mondial Relay collection point: Order
less than 100€ = 5.9€ & free > 100€.

>Delivery to Germany

- EU Standard - home delivery with signature: €9.9

- Standard - delivery in PaketShop: from €3.9

 

>Delivery to Spain

- EU Standard - home delivery with signature: €9.9

- Standard - delivery in Punto Pack: from €3.9

 

>UK delivery

Standard - home delivery with signature : €12

 >Delivery to Switzerland

Standard - home delivery with signature : €14

>International

INTERNATIONAL
Express - home delivery
DHL express: 22€

9. How do I change my delivery address?

If, after finalizing payment for your order, you wish to change your delivery address, we will do our utmost to respond to your modification request under the following conditions:

My order is being delivered : Once your order is validated, we have very little time to change your address. Indeed, in order to guarantee shipment as quickly as possible, we prepare and
let's send your packages as quickly as possible! If you have noticed an error in your address, you can send us a message as soon as possible with the mention “Urgent” directly to our email at contact@studioboheme-paris.com indicating your order number. We will do everything we can to take your
modification request, but we cannot guarantee it.

My Colissimo order is in Shipped status : Unfortunately, it is impossible to modify the address of
delivery of an order that has already been shipped. We invite you to change the delivery address on your personal account so that it is taken into account for your next order.

My UPS or DHL order is in Shipped status : We
We recommend contacting your local DHL and UPS office to see if the address can be changed.
Delivery. In the event of an incorrect or incomplete address, your package will be returned to us, so we can change the address for reshipment. We invite you to change the delivery address on your personal account so that it is taken into account for your next order.

10. What happens if I am not at home during my delivery?

Colissimo Standard deliveries with signature, UPS and DHL are made under signature. After two attempts at home delivery, your order will be left at the nearest post office or parcel relay for a period of 15 days. Once this deadline has passed, your package will be returned to us.

11. I have not received my package, what should I do?

If you encounter difficulties with your order tracking number, we advise you to wait 1 or 2 days. If after these 2 days, the status of your shipment has still not changed, then we invite you to contact us by email at contact@studioboheme-paris.com so that we can contact the carrier and provide you with a solution quickly.

12. My package has been returned to the sender, what should I do?

If your package has been returned to us, you will be automatically refunded the amount of your order, less shipping costs, within 3 to 5 working days after receipt of your order at our premises.

13. What are the different statuses linked to my order?

Order confirmation: your payment is validated, your order will be prepared.

During delivery: a message is sent automatically, with your tracking information,
when your order is being delivered.

Confirmed: a message is sent automatically when your order has been delivered.

Delivered : your order has arrived at your home!

Payment

1. Are online payments secure?

All your order and payment data are sent encrypted using the SSL protocol, from your computer to the electronic payment terminal of our banking partner.

You can control the security system by placing a closed padlock at the bottom of the page, a security symbol. You can therefore pay online with complete peace of mind, no data is kept.

2. What are the possible payment methods?

You can pay for your orders by the following payment methods: Mastercard / Visa / Amex / Paypal / Alma 3x free of charge. You can also pay for your orders using your credits, digital gift cards or discount vouchers (check the expiry date). We are unable to accept payments by bank transfer or check.

3. How do I use my discount code or gift voucher?

To pay for your order (in part or in full) with a discount voucher or gift card, please insert the code in the “Gift card or promo code” field at the basket stage then click on validate. Please note, be sure to check the dates mentioned on your credits and discount codes: they have a limited duration!

4. When will I be debited from my account?

Once your order is validated, you will be immediately debited from your account. You will also receive an email confirming your order.

5. My card payment was declined, what should I do?

If your payment is refused, we advise you to first re-place your order with another payment method. A failed settlement may also be due to incomplete 3DS authentication or the payment limit being reached. If in doubt, we advise you to contact your bank.

6. Where can I find my invoices?

You can access your invoices in the “My Account” and “My Orders” settings. They are available and downloadable in your customer area. Your invoices are also automatically sent to you by email, upon receipt of your payment. Don't forget to check your spam!

After sales service

1. What should I do if my package arrived damaged/opened?

If you notice a dispute once the package has been received, please contact us directly by email contact@studioboheme-paris.com , attaching photos of the damaged package so that we can resolve your problem. If you have refused the package to the carrier due to damage, please contact us as well.

2. I noticed a defect on one of my parts, what should I do?

Despite great vigilance given to the quality of our products, it is possible that a part may present a defect. Please contact us directly by email at contact@studioboheme-paris.com by attaching a photo of the damaged item and your order number.

3. I purchased a Studio Bohème item from a reseller and it has a defect, what should I do?

If, despite all the care taken in our manufacturing and our clothing, you notice a defect, we are sorry. When purchasing from a reseller, we invite you to contact them directly by sending them photos of the damaged item. This way, he can help you find a solution. However, you or the reseller can contact us directly by email at contact@studioboheme-paris.com , attaching a photo of the defective item, in order to help you.

Values ​​& commitments

1. What are your commitments?

Our values: At Studio Bohème, we are committed to producing in a reasoned, ecological and ethical manner, and to making ever greater efforts in this direction. You will find more information on the Our commitments page.

Quality: We are committed to offering you eco-responsible clothing that does not contain any chemical agents. Our fabrics used are of organic origin, natural and soft, labeled OEKO-TEX standard 100. The majority are GOTS certified.

2. How are your products packaged?

For several years, we have been working to ensure that all our packaging is as eco-friendly as possible. In your orders, the card and sticker are made from recycled and recyclable paper. We have chosen to send your orders in boxes and not in plastic envelopes. The tape that seals the boxes is now made of kraft paper. The pouches which are used to individually protect the articles are made from a material
similar to plastic, but recyclable and even compostable. Unfortunately, we cannot yet do without it, but we always remain on active watch to look for the least polluting packaging.

3. Where do you manufacture your items?

In order to remain in a coherent ecological approach, we have chosen to produce our collections in Europe, in Portugal, in a family workshop. Country renowned for its qualitative production and whose proximity reduces the impact of transport. Another advantage, this distance also allows us to build a special relationship with our partner workshop since the beginnings of Studio Bohème.

4. Are your fabrics certified and labeled?

The majority of our fabrics are GOTS and OEKO-TEX standard 100 certified.

OEKO TEX standard 100 : this label guarantees the absence of products toxic to health and the environment.

GOTS: this label certifies not only the biological composition of the fabric, but also respect for the environment (for example, by guaranteeing that no toxic or polluting products have been used) as well as very standardized working conditions.

We ban any chemical treatment for our clothes.
The dyes used are OEKO TEX standard 100 certified, which means that they are not toxic for the fragile skin of young and old.

Our pieces are made from organic materials, such as slub cotton gauze, jersey
pima cotton, organic terry cotton jersey, velvet and
ribbed jersey, fleece or even knits in natural materials.

Our products

1. Where are the parts designed and manufactured?

All our pieces are designed in France by the founder of
the brand, Kim Le Thé. They are then made in our workshop in Portugal.

2. I'm hesitating between two sizes, which one should I choose?

All our Size advice is indicated on each product sheet on our site to help you make your choice. Some clothes run larger than others, do not hesitate to consult the product sheet for each item that interests you. Furthermore, you can also refer to our size guide. If in doubt, do not hesitate to contact us directly at contact@studioboheme-paris.com