You have 14 days after receipt of your order to return your items to us for a refund if they are not suitable.

Have you changed your mind ? No problem ! 
To return an item from your order, follow the different steps below:

1. Sign into your account.
2. Find the returns form in the “My Orders” tab.
   In the order history, click on the order number in question, preceded by a #. Then click on the black bar “make a return” then follow the different steps.
3. Download the prepaid return label and print it.
4. Insert the delivery note received into your order.
5. Stick the prepaid label on your package.
6. Drop off your package at the post office or at a Colissimo point.

If you are unable to log in to your account, here is the return form link: https://app.fastoche.co/app?shop=studio-boheme-paris&view=home

You will only need your order number and your code postal. 

Return and refund information:

• We advise you to keep proof of sending your package.
• The refund will be made upon receipt of your return.
• To receive a refund, clothing must be in its original condition: neither washed, worn nor stained.
• The labels (fabric and cardboard) must not have been removed.

We reserve the right to refuse your return and cancel its refund if the return conditions are not respected.

Return costs are the responsibility of the customer. They will be deducted from your refund.

 For all orders from France, the form allows you to generate a Colissimo label for an amount of 6 euros which will be deducted from the reimbursement.

The returns form does not allow you to generate a prepaid label from abroad to France. However, you can return your package to us at the following address:

ACOLYT – STUDIO BOHEME RETURNS Service

22 rue Antoine de Saint-Exupéry, Multi II, Parc d’Activité des Lacs

32290 BLANQUEFORT

FRANCE

Don’t forget to include the delivery note you received in your package. If you have lost it, please insert a sheet on which you have written your first and last name, as well as your order number. Finally, we advise you to send your letter by registered mail with signature, in order to ensure its tracking and proper delivery.

Don't worry, it's completely normal! We do not send a return confirmation email. However, you will be notified by email of the reimbursement of your items. Don't hesitate to check your spam, the email may be included there.

In an ecological approach, we do not want to print paper that would eventually not be used. The prepaid return label can be downloaded into your account, in the order history section. You will then need to print it. If necessary, here is the link to the return form: https://app.fastoche.co/app?shop=studio-boheme-paris&view=home

You will only need your order number and your postal code.

Unfortunately, we cannot offer you return shipping costs. They are therefore your responsibility.

> For all orders from France: the form allows you to generate a Colissimo label for an amount of 6 euros which will be deducted from the reimbursement. To return an item from your order, follow the different steps below:

1. Sign into your account.
2. Find the returns form in the “My Orders” tab.
   In the order history, click on the order number in question, preceded by a #. Then click on the black bar “make a return” then follow the different steps.
3. Download the prepaid return label and print it.
4. Insert the delivery note received into your order.
5. Stick the prepaid label on your package.
6. Drop off your package at the post office or at a Colissimo point.

If you are unable to log in to your account, here is the return form link: https://app.fastoche.co/app?shop=studio-boheme-paris&view=home

You will only need your order number and your code postal. 

Return and refund information:

• We advise you to keep proof of sending your package.
• The refund will be made upon receipt of your return.
• To receive a refund, clothing must be in its original condition: neither washed, worn nor stained.
• The labels (fabric and cardboard) must not have been removed.

We reserve the right to refuse your return and cancel its refund if the return conditions are not respected. Return costs are the responsibility of the customer. They will be deducted from your refund.

For all orders from France, the form allows you to generate a Colissimo label for an amount of 6 euros which will be deducted from the reimbursement.

>For all orders from abroad: the returns form does not allow you to generate a label
prepaid from abroad to France. However, you can return your package to us at the following address:

ACOLYT – STUDIOBHEME RETURNS Service

22 rue Antoine de Saint-Exupéry,
Multi II, Lakes Activity Park

32290 BLANQUEFORT

FRANCE

Don’t forget to include the delivery note you received in your package. If you have lost it, please insert a sheet on which you have written your first and last name, as well as your order number. Finally, we advise you to send your letter by registered mail with signature, in order to ensure its tracking and proper delivery.

Upon receipt of your return, our team checks whether the clothing complies. Once your return has been validated by us, you will be reimbursed via the payment method used when placing your order. You will automatically receive a refund notification by email. The refund process is usually done within three working days of receipt of your package. If, however, you do not receive a refund, do not hesitate to send us an email at contact@studioboheme-paris.com

Our current system does not allow for exchanges. You will need to return your product and then place a new order in order to obtain a new size, another model or another color.

Items purchased in the outlet category belonging to previous seasons will not be exchanged or refunded. However, sale products are refundable.

Today, it is not yet possible to reserve an item that is no longer in stock, but we are working on it!

You have just placed an order on our site, but you have not received any confirmation by email, several options are possible:

• If you have not been debited from your bank account, this means that your order has not been validated, we invite you to start the operation again.
• If your credit card payment was successful, a confirmation email is automatically sent after validation of payment for your order. If you haven't received anything, this could be due to several reasons: your confirmation email may have gone into your spam folder, the email address you provided to us may have been misspelled or there may be a technical problem beyond our control has occurred.

If you have been debited from your account, but you have not received a confirmation email, please contact us by email at contact@studioboheme-paris.com. We will help you with pleasure.

Unfortunately, we cannot guarantee order modification or cancellation. Indeed, in order to offer shipping as quickly as possible, we prepare and send your packages as quickly as possible! Once it is in preparation, we have very little time to modify your order. To do our best, contact us at the following address contact@studioboheme-paris.com by telling us the desired modifications and adding the mention “Urgent” in your email subject. We will do everything we can to accommodate your request, but we cannot guarantee it!

Sometimes errors happen... If this is the case (wrong item received, missing item), please contact us on contact@studioboheme-paris.com adding photo and description of the problem encountered with your order so that we can resolve this inconvenience as quickly as possible.

Studio Bohème Paris operates with reduced stocks and very rarely restocks, it is unlikely that a piece will come back in stock. If you like an item, don't wait too long to order it.

No, we do not provide tax refunds on orders shipped internationally.

You can find our gift bags by clicking on the link below: https://studioboheme-paris.com/products/pochette-cadeau

Furthermore, all items are carefully wrapped in tissue paper. We also include a pretty card in each order.

By subscribing to our newsletter, you can benefit from a 10% discount on your first
order. Go to the bottom of the home page of our site, in “receive our invitations” by specifying your email address, we will send you the reduction code by email. Don't forget to check your spam.

We are pleased to offer you delivery costs from 100 € of purchases in Metropolitan France and Belgium.

You can track your order using the tracking number provided in your shipping confirmation email.

If your delivery tracking number does not work, we invite you to contact us directly by
email to contact@studioboheme-paris.com indicating your order and tracking numbers. This will allow us to verify and correct if necessary.

If your status remains “in progress” longer than the average given within our deadlines, we invite you to send us an email to contact@studioboheme-paris.com. Please take into account that your package may have this status even if it has already been delivered and that this will therefore not have an impact on your possible return requests. This status can also be explained by a delivery delay. We advise you to wait a few days, regularly checking the progress of the shipment using the order tracking number. If after a week the status has still not been updated, please contact us so that we can file a claim with the carrier.

Yes. We deliver all over the world.

To guarantee shipment as quickly as possible, we prepare and send your packages within two working days! We invite you to anticipate busy periods which may extend our preparation times by up to 72 hours. Follow all the delivery steps of your package using the tracking number indicated in your customer account and in your shipping confirmation email. Delivery times are on average 3 to 5 working days in mainland France from dispatch from the warehouse compared to an average of 6-10 days abroad. These deadlines are for
indicative and are not guaranteed by our carriers.

Shipping costs are as follows:

For orders of less than €100 to mainland France

- Standard - home delivery without signature - 2 to 3 working days: Colissimo Without signature: €6.9

- Standard - home delivery with signature - 2 to 3 working days: Colissimo With signature: €8

- Standard - point delivery. Mondial Relay withdrawal (choice after payment) - 4 to 6 working days: Mondial Relay : 4,90€ 

- Express - home delivery - 24 hours (order placed before 11:00 a.m.): Chronopost: €10

For orders over €100 in Metropolitan France

- Standard - home delivery without signature - 2 to 3 working days: Colissimo Without signature: €4

- Standard - home delivery. with signature - 2 to 3 working days: Colissimo With signature: €5

- Standard - delivery to Mondial Relay collection point (choice after payment) - 4 to 6 working days: Mondial Relay: free

- Express - home delivery - 24 hours (order placed before 11:00 a.m.): Chronopost: €10

Our prices indicated are exclusive of customs taxes. For France and member countries of the European Union, there are no customs fees. For countries not members of the European Union, customs fees are to be expected and are the responsibility of the customer. There is no precise information allowing you to estimate the customs fees that will be your responsibility. It is possible that your package will be temporarily held in customs for customs clearance. This can lengthen
the delivery time.

>Delivery to Europe (excluding Belgium, Luxembourg, Spain, Germany, UK & Switzerland)

EU Standard - home delivery with signature - 2 to 4 working days: UPS : 9,9€.

>Delivery to Belgium and Luxembourg

EU Standard - home delivery with signature - 2 to 4 working days: UPS : 9,9€.

Standard - delivery to Mondial Relay collection point (choice after payment): Mondial Relay: Order under €100: €5.9 // Order over €100: free.

>Delivery to Germany

EU Standard - home delivery with signature - 2 to 4 working days: UPS : 9,9€.

Standard - delivery in PaketShop (choice after payment): Mondial Relay: Order less than €100:
€7.5 / Order over €100: €3.9.

>Delivery to Spain

EU Standard - home delivery with signature - 2 to 4 working days: UPS : 9,9€.

Standard - delivery in Punto Pack (choice after payment): Mondial Relay : Order less than €100: €6.5 / Order greater than €100 = €3.9.

>UK delivery

UK Standard - home delivery with signature - 2 to 4 working days: UPS : 12€.

>Delivery to Switzerland

Standard - home delivery with signature - 2 to 4 working days: Colissimo: €14.

>International

INTERNATIONAL Express - home delivery: DHL express : 22€.

If, after finalizing payment for your order, you wish to change your delivery address, we will do our utmost to accommodate your change request under the following conditions:

My order is being delivered : Once your order is validated, we have very little time to change your address. Indeed, in order to guarantee shipment as quickly as possible, we prepare and
let's send your packages as quickly as possible! If you have noticed an error in your address, you can send us a message as soon as possible with the mention “Urgent” directly to our email at contact@studioboheme-paris.com indicating your order number. We will do everything we can to take your
modification request, but we cannot guarantee it.

My Colissimo order is in Shipped status : Unfortunately, it is impossible to change the address of
delivery of an order that has already been shipped. We invite you to change the delivery address on your personal account so that it is taken into account for your next order.

 My UPS or DHL order is in Shipped status : We you
We recommend contacting your local DHL and UPS office to see if the address can be changed.
Delivery. In the event of an incorrect or incomplete address, your package will be returned to us, so we can change the address for reshipment. We invite you to change the delivery address in your personal account so that it is taken into account for your next order.

Colissimo Standard deliveries with signature, UPS and DHL are made under signature. After two attempts at home delivery, your order will be left at the nearest post office or parcel relay for a period of 15 days. Once this deadline has passed, your package will be returned to us.

If you encounter difficulties with your order tracking number, we advise you to wait 1 or 2 days. If after these 2 days, the status of your shipment has still not changed, then we invite you to contact us by email at contact@studioboheme-paris.com so that we can contact the carrier and provide you with a solution quickly.

If your package has been returned to us, you will be automatically refunded the amount of your order, less shipping costs, within 3 to 5 working days after receipt of your order at our premises.

Order confirmation : your payment is validated, your order will be prepared.

In the process of delivery : a message is sent automatically, with your tracking information,
when your order is being delivered.

Confirmed: a message is sent automatically when your order has been delivered.

Livery : your order has arrived at your home!

All your order and payment data are sent encrypted using the SSL protocol, from your computer to the electronic payment terminal of our banking partner.

You can control the security system by placing a closed padlock at the bottom of the page, a security symbol. You can therefore pay online with complete peace of mind, no data is kept.

You can pay for your orders by the following payment methods: Mastercard / Visa / Amex / Paypal. You can also pay for your orders using your credits, digital gift cards or discount vouchers (check the expiry date). We are unable to accept payments by bank transfer or check.

To pay for your order (in part or in full) with a discount voucher or gift card, please insert the code in the “Gift card or promo code” field at the basket stage then click on validate. Please note, be sure to check the dates mentioned on your credits and discount codes: they have a limited duration!

Once your order is validated, you will be immediately debited from your account. You will also receive an email confirming your order.

If your payment is refused, we advise you to first re-place your order with another payment method. A failed settlement may also be due to incomplete 3DS authentication or the payment limit being reached. If in doubt, we advise you to contact your bank.

You can access your invoices in the “My Account” and “My Orders” settings. They are available and downloadable in your customer area. Your invoices are also automatically sent to you by email, upon receipt of your payment. Don't forget to check your spam!

If you notice a dispute once the package has been received, please contact us directly by email contact@studioboheme-paris.com , attaching photos of the damaged package so that we can resolve your problem. If you have refused the package to the carrier due to damage, please contact us as well.

Despite great vigilance given to the quality of our products, it is possible that a part is present. failure. Please contact us directly by email at contact@studioboheme-paris.com by attaching a photo of the damaged item and your order number.

If, despite all the care taken in our manufacturing and our clothing, you notice a defect, we
We are sorry. When purchasing from a reseller, we invite you to contact them directly by sending them photos of the damaged item. This way, he can help you find a solution. However, you or the reseller can contact us directly by email at contact@studioboheme-paris.com by attaching a photo of the defective item, to help you.

Our values: At Studio Bohème, we are committed to producing in a reasoned, ecological, ethical, and
to make ever more efforts in this direction. You will find more information on this page.

Quality: We are committed to offering you eco-responsible clothing that does not contain any chemical agents. Our fabrics used are of organic origin, natural and soft, labeled OEKO-TEX standard 100. The majority are GOTS certified. 

For several years, we have been working to ensure that all our packaging is as eco-friendly as possible. In your orders, the card and sticker are made from recycled and recyclable paper. We have chosen to send your orders in boxes and not in plastic envelopes. The tape that seals the boxes is now made of kraft paper. The pouches which are used to individually protect the articles are made from a material
similar to plastic, but recyclable and even compostable. Unfortunately, we cannot yet do without it, but we always remain on active watch to look for the least polluting packaging.

In order to remain in a coherent ecological approach, we have chosen to produce our collections in Europe, in Portugal, in a family workshop. Country renowned for its qualitative production and whose proximity reduces the impact of transport. Another advantage, this distance also allows us to build a special relationship with our partner workshop.

The majority of our fabrics are GOTS and OEKO-TEX standard 100 certified.

OEKO TEX standard 100 : this label guarantees the absence of products toxic to health and the environment.

GOTS : this label certifies not only the biological composition of the fabric, but also respect for the environment (for example, by guaranteeing that no toxic or polluting products have been used) as well as very standardized working conditions.